The Orbitera platform supports the credits to customer accounts in the following manner.

Important Notes

  • Credits can be added but not subtracted to customer account.   

  • Credits are applied to the next invoice at the time of invoice generation.  

  • After the credit is applied the customer page will show the credit deduction and the invoice the credit was applied to.

  • There will be a Customer Credit line item on the invoice with the credit amount.

  • If the credit was greater than the invoice total the invoice will be $0 dollars.

Procedure

  1. Log in to the Orbitera console and navigate to Customer module


  1. Select customer and Edit (upper right)


  1. Scroll down to bottom of customer page to Credits section and Add


  1. Enter the amount of credit to be added, optional comment, and Save