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TIP: To optimize Orbitera Cloud Commerce Platform Control portal functionality use Google Chrome.

 

Overview: This knowledge base article will provide information on the various Orbitera cloud provider programs and instructions on how to request a new cloud provider account.

 

Currently, the Orbitera Cloud Commerce Platform supports the following cloud provider programs:

· Amazon Web Services (AWS) – AWS is the only cloud provider that allows you to add existing accounts as well as request new accounts

· IBM SoftLayer Cloud Services – end customers can request new SoftLayer accounts only

· Intermedia – currently, resellers need to setup the customer in the Intermedia control panel only.  End customers cannot request new accounts in the Orbitera Cloud Commerce Platform portal.

· CenturyLink Cloud Services – end customers can request new CenturyLink cloud account only

 

New cloud provider accounts can be added to an end customer Orbitera Cloud Commerce Platform account in two ways:

1. Reseller completes the action using the reseller Orbitera Cloud Commerce Platform portal 

2. End customer completes the action using the reseller-provided end customer portal (also known as the widget)

Note: Before you can request a new account, you must be an authorized under the cloud provider program. Additionally, end customers must be authorized by their reseller.

 

 

The following instructions are based on the reseller performing the account request on behalf of the end customer.

 

To request a new AWS account, complete the following steps:

1. Select the Customers module

 


 

2. Select the Orbitera Cloud Commerce Platform customer account associated with the work you are performing

3. Click on the [Request] button. The New Cloud Account window displays.

4. Select “Amazon Web Services” from the drop down list

5. Click the [Request] button

Note: An email notification is sent to Orbitera for approval of the account request.*

Once approved, the end customer receives an email containing AWS account login credentials.

 


To request a new
SoftLayer account, complete the following steps:

1. Select the Customers module

 


 

2. Select the Orbitera Cloud Commerce Platform customer account associated with the work you are performing

3. Click on the [Request] button. The New Cloud Account window displays.

4. Select “SoftLayer” from the drop down list

5. Click the [Request] button. A Request Cloud Account window displays. Complete all the fields, then click [Request].

Note: An email notification is sent to Orbitera to approve the account request.*

Once approved, the end customer receives an email with log in credentials to the SoftLayer customer portal.